Pricing Issue explained

Update 5/24/19 …

We have been able to update the basic instrument products with the correct Retail and Base Dealer Net pricing. We are still on target to have all other items corrected by the end of May. We will also make it so each instrument will have options that you can select for Size, Set Up (if you want it set up or not), and what strings you would like us to use or supply for your set up.

Our hosting company…

Decided to take a server out of service.  About 3-4 years ago the database containing all of our product detail was removed from the server where our website was located and was installed on the server they decided to take out of service. When we first set up our backups the database was on the same server as our website and everything was backed up regularly. With this change, we did not realized that we were no longer backing up our database. So three or four years worth of product updates and customer account creations were lost when we had to restore back to the last full backup we had.  So that is why we are currently in this situation.

For our dealers…

We expect to update all products and pricing by the end of May 2019. Please use your current GVC price book to obtain accurate pricing.  You can do that by logging into this site using your dealer login credentials and clicking here – DEALER RESOURCES. Or by rolling your mouse over the DEALERS top navigation bar and selecting the DEALER RESOURCES option of that sub menu. Either way the third section from the top is Gatchell Violins Confidential Price Book.  Clicking on that heading will take you to a downloadable pdf of the price book.

If you are not logged in as a dealer, you will see a message that indicates that you must log in.  If you see that message and know you had a website account with us, it most likely means it was established within the last three years. Unfortunately these details were lost.  In this case, please call the office at 866.614.7547 and James can send you the pdf and set up your dealer account on our website. Alternatively, you can email him at jphillips@gatchellviolins.com.

In closing…

We certainly apologize for any inconvenience this may cause. We are violin people not web masters or a hosting service company.  We count on those folks to take care of our needs when it comes to web issues.  In this case the hosting company should have waited a day or two before wiping out our database, but they decided to take it off line and wipe it before they knew for sure that it was no longer in use. I think most would agree that this is bad practice and not at all customer focused.